Nothing your team should know stays in one person's head.
One living knowledge graph per client, or per team. An internal tool for your people, built with them, in person, on your real work.
Who it's for
B2B service businesses where the work is organised around clients or teams, and where the owner is tired of being the place everything is stored.
If you're already on Slack and already paying for AI for your team, you're on your way.
What a living knowledge graph is
Think of it as a map of everything your business knows about a client.
Each point on the map is a piece of knowledge - a person, a decision, a strategy, an open question. The lines between them show how they connect. Every point links back to its source, so anyone can check where it came from.
It's living because your team keeps it growing, and it keeps itself honest. You set how fresh each kind of knowledge needs to be. When something passes that, it flags it. When it's asked to work from something it can't back up, it stops and says so rather than guessing.
What you get
- One graph per client, or per team. An internal tool for your team, with each graph kept separate so nothing from one account leaks into another.
- Every claim tied to its source. If a page can't point to where it came from, it doesn't belong.
- Staleness alerts. Set in days, per kind of knowledge.
- A few team habits. Start, add what's new, save. Nobody has to become a developer.
- In-person set-up and training in Wellington, on your real work.
- A safe-use policy your team can check whenever they're unsure.
- Ongoing care. Regular reviews, fixes and help keeping the habit alive.
- It's yours. It runs on your systems.
How we start
It starts with a coffee.
If it's a fit, we pick one client or team and get its graph working on real material first. At EightyOne Media, that took twelve days. Then we do the next one - and once the first is working, each new graph is ready to fill in seconds.
Questions people ask
Is it a CRM?
No. Your CRM tracks deals and contacts. The graph holds what your team has learned - the context, the decisions, the open questions - and it works alongside the tools you already use.
Does it keep an eye on my staff?
No. It looks at shared work, never at individual people. I won't build anything that scores the people using it.
Will it replace anyone?
That's not what it's for, and I won't take on work where that's the goal. It makes the people you have sharper.
We don't really have clients. Does it still work?
Yes. Build it around your teams instead - a sales graph, a marketing graph.
Where does our information live?
On your systems. You own it.
How is it priced?
A fixed total to set it up, then a monthly amount for ongoing care. I'll quote you properly once we've talked about your business.
Earlier work
Before I focused on living knowledge graphs, I built individual AI systems for proposals, content, inboxes and lead response. Those pages are still here if one of them is what you're after.
Let's talk about your team
Grab a coffee with me, no slides. Tell me how your team keeps track of what it knows, and I'll tell you honestly whether a living knowledge graph would help. If it wouldn't, I'll say so.
Book a Coffee